lunes, 31 de enero de 2011

Google Product Search Ecommerce Play

In a "oh what is the brown stuff oozing from my pants" moment for some e-commerce site owners, Google has quietly entered the space of pulling in manufacturer data directly into Google product search:

To make these pages even better, we plan on working with suppliers and manufacturers to get product data straight from the source.

We are starting this effort through a business partnership with Edgenet, a provider of product data management solutions. Manufacturers and suppliers can work directly with Edgenet's Ezeedata service to submit high-quality product data and images to Google. For more information, you can visit their website, at www.edgenet.com .

Example here.

In the past Google has also beta tested sneaking paid inclusion into their product search, plus they have already started hard-coding their ebook results in the organic search results in the US (without disclosure). at some point you can count on this huge block of product information Google is pulling in to appear directly in the organic search results, pushing many ecommerce organic search results below the fold. Boutiques.com was just the start of a trend.

What makes this trend scarrier is that everyone is doing it: Google, Yahoo!, Bing, Ask, etc.

The mental model I have come to view search through is this: if a search engine can cut you out of the supply chain while having similar quality then they consider you to be at best irrelevant and at worst a spammer. Alternatively, the more your offering looks like a search engine, the more likely it is to be viewed as spam.

The big issue with this is network effects. Outside of brand corrosion & legal issues, there is basically no limit to how far search engines can push. Sure the above focus is on ecommerce, but don't forget that Google is buying Metawebs + ITA Software. And they have the ability to create vertical databases on the fly. If you want their search traffic you have to opt into being scrapped and disitermediated, likeso:

You can differentiate by having product information. But Google scrapes it. You can differentiate through consumer & editorial reviews. But Google scrapes it. You can differentiate by brand, but Google sells branded keywords to competitors. No matter what you do, Google competes against you. You can opt out of being scraped, but then you get no search traffic (& the ecosystem is set up to pay someone else to scrape your content + wrap it in ads).

If you are a big player (like TripAdvisor) you can tell Google to get stuffed & re-negotiate more favorable terms. Smaller players don't have that luxury. Without that leverage, Google doesn't feel they have a spot on the commercial web.

These sorts of trends make the concepts of branding and positioning more important. If Google (and similar companies) aim to consolidate down markets into fewer players then it makes sense to be a #1 in a smaller niche market than a #5 in a bigger one.

Source: http://www.seobook.com/google-product-search-ecommerce-play

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30 Great SEO Blogs You Might Not Know Yet

Recently both my own SEO Blog SEO 2.0 and the SEOptimise blog have been featured in a few “top SEO blogs” lists. While I was of course delighted to get so much appreciation for publication I write for I also noticed that some of the “best blogs” weren’t best at all while other really good [...]

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The Power Of Volunteer Search Marketing

Posted by Keenan Steel

This post is primarily a beginning guide to doing volunteer search engine marketing for nonprofit organizations based on my experience, but it is also an effort to convince more companies to donate time and resources to charities. Companies that do so may find significant SEO benefits for their own site, as explained in what follows.

Over the last several years, I've had a few chances to volunteer with a fine charity that takes innocent refugees from areas of danger, relocates them throughout the world, and helps them to begin new lives. While collecting and gathering donated furniture was fulfilling, I wondered if I could make a bigger difference.

I began to see that the charity was restrained by a lack of resources and capital, as I'm sure most not-for-profit organizations do. It's a double-edged sword with charities: if they spend no money on fund raising, they have no funds to distribute. If they spend too much on fund raising, a lower percentage (in greater quantities) of the money goes to the cause, which can hurt a charity's ratings.

What if there was a way that I could increase the charity's visibility long-term without them having to pay for expensive fund raising and marketing services? This was my motivation for learning SEO. I hope you will help out, and what follows is a guide to how and why.

Getting The Orgs On The SERPS

When I do nonprofit SEO, I try to target keywords and phrases where I won't feel bad about taking traffic from the top two or three results. I feel that some charities deserve top spots more than others, and even the charity space is full of spammy blogs, AdSense farms, affiliate sites, and other non-relevant sites that you can de-throne.

On-Page SEO

Just get over the fact that your chosen charity's site will be horrible for SEO. It might almost make you cry when you see a PR 6+ page with a title like “Home.” See it as an excellent opportunity and make the on-page suggestion. Don't take it personally when no one thanks you, or even understands why you're trying to mess with their site. You'll probably have to sell thoroughly explain the benefit of the changes, as the non-commercial sphere is typically less savvy on the internet marketing front.

Leverage The Cause

People are much more open to charitable organizations when a link is requested. You can often get links from organizations which, in the for-profit sphere, would be considered partial or even direct competitors.

No luck sending emails? Consider a popular selling strategy, which becomes even more effective when you're not "selling" anything. I saw the ancient computers that my favorite charity was using, so I hit up a few locally owned stores to see if they could donate any of their older models. I did secure a few new machines, but I was largely unsuccessful. I had expected this, so after putting the pressure on for a big favor, store owners were relieved when I made my next request.

I asked the owner of the store whether he would mind placing a link on his site to the charity. It didn't cost the store anything, and it actually made them look better. The final text was something along the links of "(Store) is proud to promote the efforts of (site) in (cause)". The cause was a deep link with targeted anchor text. They didn't give us a portion of the sales, but even the link was support. Search queries aside, we received a large amount of quality traffic.

Build Relationships

Spamming blog networks is not the way to build solid long-term authority. This is good advice for any marketing or SEO campaign, but it is especially true in SEO for nonprofits. Where else can you ask for someone to send some volunteers and expect them to link to you for doing so? People love to show off their good deeds, and we usually like to hear about them. Rankings go up, the charity's visibility rises, and everyone wins!

Take advantage of the fact that you're (hopefully) not just trying to enrich yourself. That alone gives you instant credibility in the eyes of business owners and large companies. If you're willing to organize an event, you can work with college departments and clubs to win some sexy .edu links.

Accreditation And Google Grants

Depending on your role as a volunteer, you can either suggest or push for approval and ratings from a number of charity watchdogs and oversight groups. These pages are usually authoritative and relevant – not just in the eyes of Google, but in the eyes of users.

Being accredited, approved, etc helps when applying for other types of assistance. You might be surprised how often Google approves Google Grants, which come in the form of free AdWords credits. Grants are definitely worth taking the time to apply for. Oh, and did I mention that you could get a Google link when they give you assistance?

Organize The Masses

When you or your charity plan large events or volunteer operations, you can earn some serious blog love. Speak with local businesses, news outlets, and more regarding coverage. If they're already covering the event, you can even help them target anchor text to the right pages. The people who talk about you are usually willing to help, so don't be shy about giving them detailed instructions on how they can.

I may be a skeptic, but I honestly believe that most people are generous and empathetic if you can give them a reason to care.

What's In It For You?

What, you mean warm fuzzy feelings aren't enough? Honestly, though: never underestimate the impact that this can have on morale, especially if you achieve results for a cause that employees believe in.

Requesting Links To Your Site

I know that this is being read by a group of experienced SEOs, and the first thought is probably that you can earn links from high-authority charities. This is true, but please request links with tact. You'll probably get better results and avoid shaming the industry of search engine optimization if links are given freely.

What I beg you not to do is approach charities with anything that sounds like "I will do SEO for you if you give me a link." This is essentially a paid link, and if I have my way it will also get you reported to the BBB, Google, and every consumer watchdog imaginable. Besides, it's just bad social conduct.

Public Relations

Aside from the nonprofit site, you can get some serious love from the media. Good PR is a part of smart SEO, and no company is too large or too small to benefit from the press. Submit a press release explaining some of the work you have done and are going to do for the nonprofit - with their permission, of course.

You can feel good about the PR in that it will benefit the nonprofit's SEO campaign and market visibility, in addition to your own. If done correctly, the press release can trigger interest from additional media sources.

If you have additional questions or tips, please drop them in the comments. I'm always open to learning more. Note that I have left out the charity that I keep referring to per their request. If you would like more information on this charity, or if you would like suggestions on local/national charities, feel free to send me a private message.


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Viral Marketing ? Is It ?Practical??

Viral Marketing ? Is It ?Practical??

Post from: Quality SEO Services & Link Building Services

Viral Marketing ? Is It ?Practical??Post from: Quality SEO Services & Link Building Services Asking whether viral marketing is practical is like asking whether it?s possible to do any kind of marketing at all. Any kind of marketing strategy, from viral marketing to pay per click to search engine optimization is practical if you are able [...]

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December Earnings Breakdown: My Best Month Ever

It’s that time of the month when I take a look over where income has come from in my own business over the preceding month?this time, December. Let me start with the trending chart (click to enlarge it) that tracks earnings in the total and separate income streams for the last nine months. You’ll see [...]

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Google Censors ?Piratey?�Searches

Google has been the voice for an open internet, at least as long as the open internet benefits them (you know ? like they pretty obvious did with the net neutrality laws and Android?). Partially due to Google’s reputation, and also simply due to frustration at the power plays, users on the hunt for specific [...]

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Google Censors “Piratey” Searches

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What Makes a Good SEO Consultant?

What Makes a Good SEO Consultant?

Post from: Quality SEO Services & Link Building Services

What Makes a Good SEO Consultant?Post from: Quality SEO Services & Link Building Services We hear this question asked quite often ? just what is it that makes for a good SEO consultant anyway? After all, we all pretty much do the same basic things ? we study your website, recommend ways to get higher rankings [...]

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Use Google Reading Level to Improve Your Blog Message

This guest post is by Rhys Wynne of the Winwar Media Blog. Last month, Google launched its new Google Reading Level feature. What this does is algorithmically work out the reading level of the search results, to help users more easily decide which search results to click on. How is it worked out? Like everything [...]

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Wadhwa on the Search Engine ?Spam�Wars?

The name “Vivek Wadhwa” gained a much larger recognition after this writer wrote a feisty piece titled “Why We Desperately Need a New (and Better) Google.” In this piece, Wadhwa expressed how major the spam issues in automated search results were becoming, and the next few weeks saw a ripple effect through the industry; tech [...]

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Wadhwa on the Search Engine “Spam Wars”

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Google Luring College Recruits With Swag And Pizza

Google is holding a recruiting drive at Carniege Mellon University and it seems just the idea of a chance to work at Google is no longer enough to fill a college hall with potential interns and aspiring employees.

The Facebook info on the event reads "Want to know more about the new Google chrome book? Can't get enough Google swags? Want some tips on interviews with Google next week & some information about working in Google from the "insider" point of view? Or just want free pizza?"

Click to read the rest of this post...

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TripAdvisor Tells Google Places to Go Take a Hike

As Google creates a thin review layer to displace some of the directories they are driving into bankruptcy, some of the wiser middle men are telling Google to go get stuffed. TripAdvisor reviews disappeared from Google Place pages due to a technical issue, but then they stayed disappeared due to TripAdvisor passing on Google's generous offer to borrow their content & use it to replace them in the search ecosystem:

Google is no longer able to stream in reviews from TripAdvisor to Places pages after the user review giant blocked it.

TripAdvisor confirmed the move today in an email, stating that while it continues to evaluate recent changes to Google Places it believes the user does not benefit with the ?experience of selecting the right hotel?.

?As a result, we have currently limited TripAdvisor content available on those pages,? an official says.

As Google spreads into a B2C player & tries to offer up suggestions for everything the top market leaders in many big markets (like Yelp & TripAdvisor) will tell them to screw off. However, players 2 through x will be desperate enough for exposure that they are driven by short term thinking. Google's ebook news mentioned that software is in place to do bundled deals to sell hard copies with the electronic versions. And just look at the direct to consumer marketing Google is doing in Japan.

Eventually market leaders will be offered concessions for deals, or Google will partner with lower placed businesses to slowly wear down the advantage of market leaders with a slow water torture treatment. But for now TripAdvisor stands on its own.

The positive news for Google in this is that the search results offer a wide range of excellent hiking boots for Googlers to choose from :D

Categories: 

Source: http://www.seobook.com/tripadvisor-tells-google-places-go-take-hike

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How to Turn a Loss into Something Positive

* The UK SEO community was so inspiring during the last several days. After the sudden death of Jaamit Durrani, one of the most popular UK SEO specialists the community has proven that even a huge loss like this one can have a positive impact. The way people have come together to support Jaamit and [...]

© SEOptimise - Download our free business guide to blogging whitepaper and sign-up for the SEOptimise monthly newsletter. How to Turn a Loss into Something Positive

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Cup of Joe: An Open Letter To Everyone Else

If you are reading this post on a computer screen, please print it out and hand it to someone that doesn’t have access to the internet. Because this post is geared towards them. Dear Everyone Else, Hello there, my name is Joe, and I am from the Internet. Well actually, I am from South Carolina, [...]

Source: http://www.marketingpilgrim.com/2011/01/cup-of-joe-an-open-letter-to-everyone-else.html

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Understanding the Difference Between ?Want? and ?Want to Buy?

This guest post is by Ryan Barton of The Smart Marketing Blog. As I was sitting at a caf� over breakfast, the couple nearby flipped through their Sunday paper. As I tend to do, I eavesdropped on their conversation. “Will you look at that bedding? That’s wonderful!” “Oh my God, I?d die for those shoes.” [...]

Post from: ProBlogger Blog Tips

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Two Neat New Gmail�Features

Like a parent who takes their child out for ice cream after a doctor’s visit, Google has paired its “display ad experiment” in Gmail with some�appealing new features. While there has been plenty to talk about over the last few weeks when it comes to minor extras, these two features will serve as great news [...]

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Two Neat New Gmail Features

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What Social Signals Might Search Engines Use

Late last year both Google and Bing announced they are both using social signals as part of the ranking algorithm. Those of us who have been in the game a while have long suspected this, but it’s nice to see it come from the horse’s mouth, so to speak. So, as a search marketer, what [...]

This post originally came from Michael Gray who is an SEO Consultant. Be sure not to miss the Thesis Wordpress Theme review.

What Social Signals Might Search Engines Use

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How Social Media Changes Everything*

Bloggers as Media

Have you ever noticed that a lot of blogs want to be seen as being the same as the media? And media companies are responding by hiring bloggers. But why is emulating the media so exciting? After all, the same media is so big, bloated & redundant that it is buried in debt. How is it possible that a humor blog network built on open source software would ever need to raise $30 million?

The problem is that it is hard to stay different and operate at scale. You eventually become that you claimed to hate. If you are good at public relations you can claim to be different to build exposure, but ultimately once a site becomes large there is no incentive for creating signal. Rather the game becomes generating as much exposure as you can to sell to brand advertisers. Content can be dressed up to stand out, but at the core it is basically the same.

Bloggers can state that the hype cycle they hype shouldn't be hyped, but action speaks louder than words. We can say we don't need more Scoble hype (and the associated retractions), but rather a more filtered one. The problem is there is no incentive on the publisher front. Check out how outraged TechCrunch comment freetards were at the idea of a $4 per month premium offering from Kevin Rose.

If people don't want to pay for quality instead they pay for it by having to wade through more junk, scams & repetition.

Here are 2 posts from TechCrunch about Yahoo!. Both published on the same day. Both saying the same thing. There isn't much difference between them than what a good markov generator could do.

And, of course, there are the obligatory cat fights. Junk.

A Comfortable Spin

What's worse is that many sites exist simply to sell you a pre-existing worldview rather than a pragmatic view of the world:

The million channel words brings addressability. There is no mass any more. You can't reach everyone. Mad Men is a hit and yet it has only been seen by 2% of the people in the USA.

The mcw bring silos, angry tribes and insularity. Fox News makes a fortune by pitting people against one another. Talkingpointsmemo is custom tailored for people who are sure that the other side is wrong. You can spend your entire day consuming media and never encounter a thought you don't agree with, don't like or don't want to see.

The polarization from such media & the blow-by-blow content style leads people to worry about inconsequential crap like their political ideology, where they can write based on a checklist. It makes them notice the trivial differences while remaining blinds to important things, like the systemic fraud that is supported and encouraged by both leading political parties. Arguing inconsequential details becomes increasingly addictive because the blame has to be sent to "them" rather than where is squarely belongs.

Media as a Conduit For Scams & Misinformation

Do you find it perplexing that the same media (which claims to be legitimate) has no problems running ads for total scams? Isn't it bizarre that the same media that claims to protect citizens from the evils of the marketplace tries to blend the ads for such scams in with their navigation to sell their readers down the river? Is this what you would expect of Newsweek?

Is that anything to aspire to?

Jokingly Geordie suggested how annoying he found the gallery sections on media sites with videos and pictures that seem like they are fresh off the Jerry Springer show. "WATCH: Teen beats ferret to death and eats it!" In the short run online advertising can grow quickly through tricking people, but the end result is distrust & people become less receptive.

That same media leaves the real media work to the comedians:

The problem is lack of sufficiently broad exposure to the facts here in the US. We don?t have a fourth estate, a national media in the role of providing checks and balances to government and business excesses. Instead we have media that sells product. In the late 1990s it sold tech stocks, in the early 2000s the Iraq War, from 2002 until 2007 it sold houses, and in the future it will sell whatever measures are a ?necessary? price for social stability, national security, or whatever phrases are used, because things are going to get dicey once this 40 year old Rube Goldberg monetary and trade contraption comes apart when it?s hit with a Peak Cheap Oil sledgehammer in the middle of the Jon Stewart show. I mean, how healthy is the American fourth estate when all of the serious journalism here is done by comedians?

Governments often do dangerous and illegal things - which is why they fear each other. When the truth gets exposed people go to jail. Unfortunately, it is the wrong people who go to jail.

Social Media is Different*

Isn't it weird that the mark of a successful blog is that it starts to look and feel and act like bloated media organizations? Is social media any better? Or is social media mostly a bunch of lemmings following each other off the side of the mountain?

Just because there is lots of information doesn't make all of it valuable. In fact, some of it has negative value. Who are the people who login to Facebook so they can vote on Facebook about how Facebook is a waste of time & they don't use it?

As one social network crumbles the hype cycle is peaking out for the next.

Hyping a Social Network

The whole wave of online communication and publishing is that a new service promotes itself as disrupting x by making y more efficient. Most of it is simply a repeat of the recent past. Bookmarks were popular. Then they were not. Then bookmarks were popular. Now they are not. Soon they will be again. :)

The narrative of "change" gives new companies a niche or angle to get press coverage from. People ask if it is the next Google, or more! The service then go under-monetized for a couple years to feed growth and scale. The whole time the site is not monetized stories are seeded in the media about how media format x is powerful for brands even if the lead examples are nonsense.

Cashing Out

But ultimately what happens is the networks turn their navigational options into ad units and try to confuse users. Monetization is the name of the game as insiders rush to cash out.

Facebook turns user messages into ad units via sponsored stories, doing something akin to turning beacon back on without anyone caring. Even as Facebook's CEO page gets hacked, they want you to trust them with sharing as much information as possible (even if there is no benefit to you) and turning your messages into an ad unit.

If the NFL puts you in one of their commercials (without paying you or offering you free tickets) then they are simply using you as free content to sell more ads against. It is not like they are putting you in the revenue stream.

What Privacy?

How is it possible that we are told that data has value but privacy allegedly does not? Most such stores of data are built through an invasion of privacy.

Privacy has value. What happens when your account gets hacked & you start recommending some uncomfortable stuff? What happens when a stalker catches you on the way home based on one of your messages? How many such experiences will be viewed as a series of isolated events before people figure it out? Once these ads lose their novelty will there still be real businesses behind them? Or is narcissistic advertising the wave of the future even as people realize they are being spied on?

LinkedIn, the professional version of Facebook, is pushing hard on ads as well. And when they buy tools they can sell as services they often prefer to give those away to make the site more sticky and sell more ads.

Is Twitter any better? In some regards sure, but they are building a self-serve ad network and are pushing followers and retweets as ad units. Wherever there is conversation there will be advertisers. New ad units will claim to move beyond the click, but ultimately they will be measured by the people selling the ads. This ends up being a game of fakemytraffic.com/fakemyvalue.com...where networks find something that sounds appealing at first blush and then water it down.

Finding a Social Signal Amongst Sponsored Stories

These companies blend their ad units into editorial so effectively that most people can't tell them apart. If that sounds familiar, that is because it is. The key to making it work is perceived relevancy. That is easy to do when you have a large ad auction and users type their intent into a search box, but is much harder to do when people are browsing pictures of cats.

Anyone who thinks that social is a clean search signal is forgetting that people vote most for stuff that his humorous & easy to share. And people share things that they saw others shared because they felt they had to. The echo chamber effect doesn't encourage critical thought. It is mostly a bunch of +1.

The following video is sad & funny. It has been viewed widely, but it does nothing to fix a broken education system.

And there are entire categories that will never be featured honestly on social media. Sure the idea of turning Kinect into a virtual sex video game will get lots of exposure, but is anyone ever going to honestly Tweet about their favorite solutions to their genital warts problem? Is there enough context to matter? Worse yet, all these networks are turning their relevancy signals into ad units, so if a search engine was to count them heavily all the search engine would be doing is subsidizing the third party ad network. And the scammers who are pushing reverse billing fraud products on the news sites will do as much damage as they can get away with on the social sites.

Google's Amit Singhal is skeptical of the hype:

If there's a broad call at the company to integrate social networking features, Singhal hasn't quite heard it. He seems skeptical about whether social data can make search results significantly more relevant. If he's searching for a new kind of dishwasher, he argues, his friend's recommendations are interesting, but the cumulative opinion of experts manifested in search results is much more valuable. He notes that Google already integrates content from Twitter and says social networking data is easily manipulated. Can social context make search more relevant? "Maybe, maybe not. Social is just one signal. It's a tiny signal," he says.

If Google can't find much signal there then good luck to the folks trying to use Tweets to trade the (increasingly corrupted) stock market!

Why People Like Social Media

I think social media gives people the illusion of success through proximity. Thus people are impressed to rub shoulders with successful people, even if they are douchebags and liars to boot. There is the unsaid message that ?you too can be a billionaire? that a lot of entrepreneurs and start up folks want to believe in that drives the growth of Quora. But the reality is that celebrities are whoring out their status for a quick payday, even if the advertiser value in such relationships is marginal.

Someone wants to eat my dog. Other than breathing, writing English(ish), and having a Twitter account, I probably do not have anything in common with that person. And yet there is no tool to sort that out.

That is the big problem with most social media tools: the monolithic nature.

And if you look at what brands (and even smaller advertisers) are doing, it is pretty clear that the "signal" in social isn't much of a signal. If they count that, then search engines may as well just use ad budget as the primary signal of relevancy at that point.

Why Smaller Communities Will Thrive

I am not sure where I read this quote from, but I think it went something like this "we are most similar where we are most vulgar and most unique in the ways we are sophisticated." That is precisely why a lot of the broader networks will repeatedly fail in efforts to build strong niches outside their core. It is why there is so much value in being a fast follower.

Given the interrupting noise and angst on social networks people (or at least the smart ones who are well experienced in the game of life & spend time to think deeply) eventually outgrow most of their social media habits.

Ultimately Social Media Changes Nothing

Human nature is both predictable & easily exploited. How you frame a question informs how people respond. We live in a corporate world where certain lies are expected & diseases are branded for maximum profitability.

Messaging and imagery allow piss poor product to be branded as food. The abuse of language is so thorough that even the words "shared planet" need a TM next to them.

What is Driving the "Social Revolution"?

A week ago Andy Xie wrote:

The inflation and bubbles in the developing world are not yet destabilizing because the dollar is weak and the hot money supports their currency values. Historically, inflation becomes a crisis in the developing world when the dollar turns around and appreciates. However, it is possible for inflation to create a crisis without a currency crisis. It erodes the purchasing power of the people at the bottom. Social unrest can lead to political crisis

That destabilization is now happening. What was an isolated incident in Tunisia has spread to Egypt. The same criminals that destroyed the United States economy are now blowing up other countries with rampant inflation:

The currency pegs mean that most of the inflationary pressure you're creating doesn't hit your nation, it's exported to others. That exactly how you like it, because you can claim "inflation expectations are well-anchored." Perhaps they are in your nation, but in other places they're extremely unanchored and are not only expectations, they're realized facts as the basic cost of life spirals up out of control.

This, in turn, provokes food riots in these less-well-endowed nations that you managed to dupe into participating in your outrageous scheme. After all, there's only one thing worse than a hungry man. That's a man who used to be well-fed and now he's both hungry and ****ed, along with being unemployed.

When his belly growls loudly enough, he riots. And so do his similarly-situated neighbors.

The social revolution we are seeing now is not due to social media. When Egypt shuts off the web (literally) Twitter and Facebook don't really matter. What you are seeing is not the power of online social networks, but rather smart marketers who are trying to embed their networks in media coverage of important events. You don't get mobs in the street the size of the following when the internet is unplugged if Twitter is the cause.

Mob in Egypt. CC Licensed by Al Jazeera.

Rather such mobs are caused because the lack of media doing its job to enforce a sense of outrage over the injustices caused upon societies the world over by banking criminals. If there was any sense of justice the large banks that caused this mess would have been bankrupted. But instead we base economic strategy on the theoretical economy rather than its impact on the real world.

People are just an externality for bankers to exploit.

Meanwhile, those who let bankers commit fraud the world over think Twitter makes a difference. At least it's comical.

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Source: http://www.seobook.com/the-power-of-social-media

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Will The Future Of Search Be Decided Tuesday? At Least It Will Give Us A 'BigThink'

"Is the search industry locked in a race to the bottom or are conditions ripe for a breakthrough? This question will take center stage at a gathering in San Francisco on February 1, to be webcast on BigThink.com," the event's site noted.

The main panel will have Matt Cutts, Google's Spam Czar, Harry Shum, not the "Glee" cast member but the head of Core Search Development of Microsoft, and replacing what once would have been a rep from Yahoo or Ask, co-founder and CEO of Blekko Rich Skrenta.

Click to read the rest of this post...

Source: http://feedproxy.google.com/~r/sewblog/~3/qJs2HiB_sOY/110131-130154

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Tools To Improve Your Online Marketing Campaign

I recently gave a presentation at the Bol.com partner event about tools I use every day for my online marketing campaigns and site analyses, and I thought it?d be cool to share them with you in a post as well, even though for some of you this list might be a bit basic. Google Analytics [...]

Tools To Improve Your Online Marketing Campaign is a post from Joost de Valk's Yoast - Tweaking Websites. A good WordPress blog needs good hosting, you don't want your blog to be slow, or, even worse, down, do you? Check out my thoughts on WordPress hosting!

Source: http://feedproxy.google.com/~r/joostdevalk/~3/qyxtS-2c7Dk/

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Start the year off right: empty your email and take some time off from Twitter/Facebook

Want to get a fresh start on the new year? Here’s a few quick tips: - Start the year off with an empty inbox in Gmail. It’s pretty simple to do: you assign a label for everything in your inbox right now, then archive everything so your inbox is empty. You can still dig into [...]

Source: http://feeds.mattcutts.com/~r/mattcutts/uJBW/~3/yUdPYpGHJAE/

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If you build it right, they will come

What is the point of decorating your home, fitting it with a new kitchen and adding a loft conversion if the foundations are poor? In other words, there is no point in spending all your energy writing search engine optimised copy, building up excellent complementary links when the basic structure of your website is faulty. [...]

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Source: http://feedproxy.google.com/~r/phoenixrealm/UynW/~3/UJL1c_zq7w8/

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Google Toolbar PageRank Update

For those foolish enough to to be interested in PR, here are details on the January 2011 Google Toolbar PageRank Update on Search Engine Roundtable. a

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Source: http://feedproxy.google.com/~r/phoenixrealm/UynW/~3/0Xl8Led9a6I/

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How To Measure Bias In Google's Results

Here's an interesting study, conducted by Benjamin Edelman and Benjamin Lockwood, from the Harvard Business School. The study measures how much search engines, Google in particular, favor their own web services.

We find that each search engine favors its own services in that each search engine links to its own services more often than other search engines do so. But some search engines promote their own services significantly more than others.... we find that Google's algorithmic search results link to Google's own services more than three times as often as other search engines link to Google's services. For selected keywords, biased results advance search engines' interests at users' expense

People have debated this topic for a while, some saying the search engines can do what they like, others feel the search engines must be held to account.

However, the study brings up an important point. If Google claims to have algorithmic, "objective" search results, then it follows that Google should not favor their own companies properties, unless those properties achieve a top ranking based on their own merit.

Google can't have it both ways.

The problem, of course, is that Google could tweak the algorithm to favor whatever qualities its own properties display e.g. the PageRank of Google's own pages could be calculated - in truly cryptic and oblique fashion - as being of higher "worth". After all, there's no such thing as "objective" when it comes to editorial, which is the function of a search algorithm. There are merely points along a continuum of subjectivity.

But where it gets interesting is the study goes one step further. It tries to figure out what the user wanted when she searched. Did the user want to find a Google service at #1? And if not, then isn't Google doing the user a dis-service by placing a Google property at #1?

In principle, a search engine might feature its own services because its users prefer these links. For example, if users of Google's search service tend to click on algorithmic links to other Google services, whereas users of Yahoo search tend to click algorithmic links to Yahoo services, then each search engine's optimization systems might come to favor their respective affiliated services. We call this the "user preference" hypothesis, as distinguished from the "bias" theory set out above

They tested this theory using click-thru data. Regarldess of the search keyword, users almost always favor the #1 result - 72% of the time. So what if the user clicks further down, indicating that the first result is less relevant?

Gmail, the first result, receives 29% of users' clicks, while Yahoo mail, the second result, receives 54%. Across the keywords we looked at, the top-most result usually receives 5.5 times as many clicks as the second result, yet here Gmail obtains only 53% as many as Yahoo. Nor was "email" the only such term where we found Google favoring its own service; other terms, such as "mail", exhibit a similar inversion for individual days in our data set, though "email" is the only term for which the difference is large and stable across the entire period

There is a huge incentive for search engines, which increasingly crossing the line into publishing territory, to skewer the results towards their own properties. The traffic is valuable, and, whatismore, can be channeled away from competitors.

As Aaron pointed out a few months ago, if Google choose to enter a new vertical, such as travel or local, then you'd better watch out if you compete in those verticals. Regardless of how relevant you are to the search term, it's below-the-fold you'll likely be going.

So, yes, it may be Google's search engine, but they can't make claims about focusing on the user above all else, otherwise they'd return results the user wants, as opposed to possibly directing the user to Google properties due to other considerations. How can they claim "Democracy works", if they don't favour whatever site the link graph "votes" most relevant? And doesn't this come down slightly on the wrong side of "evil"?

So, What To Do?

If you feel Google can position their own sites where they like, then nothing.

Personally, I think any company can do what they like, until they reach a point where they become so influential, they can use their sheer size to reduce competition and choice. If we believe that free markets require healthy competition in order to thrive, then we should be wary of any entity that can reduce competition using anti-competitive behavior.

I'm not saying that is what Google is doing, but watch this space. Some European agencies are investing allegations of anti-trust violations.

The Commission will investigate whether Google has abused a dominant market position in online search by allegedly lowering the ranking of unpaid search results of competing services which are specialised in providing users with specific online content such as price comparisons (so-called vertical search services) and by according preferential placement to the results of its own vertical search services in order to shut out competing services

The fact Marissa Mayer said this:

[When] we roll[ed] out Google Finance, we did put the Google link first. It seems only fair right, we do all the work for the search page and all these other things, so we do put it first... That has actually been our policy, since then, because of Finance. So for Google Maps again, it?s the first link

....makes matters......interesting ;)

Secondly, if you're big enough, you could make a point of taking Google on. Check out Trip Advisors take on Google Places displaying Trip Advisors data in repackaged form, which could cause Google users to stay on Google, and not go to the Trip Advisor site:

Google is no longer able to stream in reviews from TripAdvisor to Places pages after the user review giant blocked it. TripAdvisor confirmed the move today in an email, stating that while it continues to evaluate recent changes to Google Places it believes the user does not benefit with the ?experience of selecting the right hotel?. As a result, we have currently limited TripAdvisor content available on those pages,? an official says

But Google aren't really going to care much about you if you don't have some major clout.

Thirdly, stay out of any vertical Google is likely to want to own. It is likely that Google will be going after the big verticals, because a big company needs to score big on projects. Long tail stuff isn't going to make any difference to their bank balance, except in aggregate, so there will be millions of verticals in which you'll never face a direct threat.

This is also a timely reminder to build up your non-search traffic in case Google, or any other search engine, decides to change the game significantly in their favor. Encourage users to bookmark, develop your social media brand, build mailing lists, put some valuable content behind log-in/pay walls, and build membership sites. Relying on Google has always been a risky strategy, do diversify your traffic strategy where you can in 2011.

Source: http://www.seobook.com/how-measure-bias-googles-results

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Relaunches Are Harder Than Launches

In the past I have highlighted how hype-driven hard launches often lead to hard landings. But what is even more challenging than launches is relaunches. Some relaunches are just flicking a switch, done mostly as a marketing gimmick. But those that are real changes are brutal, largely because you have already built up expectations in the past and have to manage expectations, even while everything is changing, and many things are not in your clear control. The more polished you become the worse you look when things go awry. :D

An Error of Confidence

In our member forums while using vBulletin 3 I became confident enough with upgrades that I did them myself even without a programmer standing by. Then I did the vBulletin 4 upgrade and it broke the templates & forced us to create a new design. vBulletin 4 has all sorts of bizarre variables in it and a lot of members were at first put off by the new design that vBulletin forced me into doing. There was almost an emotional visceral reaction amongst some members because we hate change that is forced upon us, especially if it feels arbitrary!

Based on that experience I decided that when we were going to upgrade Drupal and install a new member management software that it made sense for us to pause user accounts in case anything goes wrong. Lots has gone wrong with the update, so that turned out to be a good decision. Although at the same time it means I am spending well into 5 figures a month on upgrades and such while the site is producing no revenues.

I figured the no revenues part would encourage us to be as fast as possible, but Drupal 7 was a far more difficult change than vBulletin 4 was.

Guaranteed Broke


Whenever you do major upgrades will break. And it is virtually impossible to catch it all in advance. There are issues that happen with drop downs on certain browsers only when they are using certain operating systems with certain sized monitor, and all sorts of other technical fun stuff that doesn't appear until thousands of eyes have seen your website.

When you are new and obscure feedback comes in small bits and you keep getting incrementally better. But when everything changes you get hundreds of emails a day and it is nearly impossible to respond to them.

Did You Run Your Site Through a Geocities Generator?

We are trying our best to rush to fix stuff & get up to speed, but some issues that are even fine the day of an upgrade can appear crazy on day #2 due to how things interact. If we had our member's area accessible now, how would we really justify & explain end users seeing something like this...where bizarrely our designs merged:

Weird bugs like that can be difficult to troubleshoot, especially when they are intermittent. We have to fix those huge issues before we can even consider launching (and we mostly have already). But then there are other things that break in other ways that need fixed too.

A Laundry List of Issues

  • Post comment permalinks that add 30,000 pages of duplicate content to your site. (mostly fixed)
  • Updates that wipe out the ability to reply to a threaded comment on blog posts. (still need to fix)
  • Default sign-up page ugly & pretty version not posting to default. (still need to fix)
  • Users who desire our autoresponder still not getting it due to needing to test it again before having it send any emails. (still need to fix)
  • Integrating on-site social proof of value & activity like recent comments and member information. (still need to fix)
  • Redirect issues for certain login types. (mostly fixed)
  • Enable multiple product tiers & levels. (still need to fix)
  • Cookies issues based on old cookies before the CMS upgraded to the new system. (fixed for those who cleared cookies already, not for those who haven't)
  • Password reset emails don't send new passwords, but a one-time login link.
    • But some of those login links might be so long that they wrap and are broke by certain email clients.
      • Do you build a custom hack to try to fix that directly? or
      • Do you wait until you install your membership permissions management software and run everything through that? or
      • Do you convert your email module to send HTML emails? HTML emails which then requires a lot more testing because it might get stripped by some email clients. (Or, perhaps the email goes through, but the unsubscribe link is broken, which causes immediately a douchebag freetard to open up a support ticket with "lawsuit pending" as the title.)

That is only a partial list of items...there are literally about 100 more! And, as you can see from that last passwords issue, some corrections lead to additional issues. It is sorta like running up the side of a mountain carrying weights. :)

The challenging part of being a marketer, an SEO, and the guy who interacts with the customers is you deeply know how some things are flawed & that forces you to try to fix them as fast as possible. You can't just ignore the canonicalization issue that would be missed by most webmasters as you know the pain that leads to. :D

Brutal Pain

Even if you are pretty quick at fixing things, some will still blow for a bit. Complex systems are complex.

Not only will freetards complain, but you will get other forms of legitimate friction simply by virtue of being. Lots of eyes are on your errors. Once you have a well known website there is a lifeflow that goes through it 24 hours a day - if you are there or not. And if any of the common interactive paths are broken you will hear about it again and again and again. And again. :)

And yet, while you are trying to decide the best way to keep making things better you get emails that are condescendingly friendly. ;)

You guys have some very useful tools on this site and provide very useful seo information. Yet your site's user flow is surprisingly confounding and awkward. You guys strike me as practical internet marketers and I can't help but wonder why, if you were to upgrade anything on your site, you wouldn't have addressed your awkward user flow as opposed to spending time and money on some hipster faux web 2.0 window dressing. I know I'm not a paying customer...but I've always used this site for the keyword search tool and it has helped me drive traffic and increase eCPMs on my sites.
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My guess is the type of people who use your site are not impressed by silly, day-glow,pastel makeovers and are more interested in useful seo data and information.

Nice. So they use us, make money from our work while paying us nothing, and yet they need to sling insults towards us while we publicly state that we are doing upgrades. Way to be a winner! If only everyone in the world was like them this site would disappear.

And they are completely wrong in suggesting that aesthetic doesn't matter. You can't quantify the losses without testing a different approach, but companies do not sink billions of Dollars into testing CPG packaging just for the fun of it. At a minimum a better looking site will increase trust. That leads to all sorts of other things like:

  • better perceived quality
  • lower perceived risk
  • higher conversion rates
  • being able to charge higher rates
  • higher visitor value
  • more media exposure

In many industries the winner is not who is well known within the industry, but rather who is safe and easy for outsiders to reference. Design is important for the same reason that domain names are. Either can yield an instance sense of credibility when done well & either can quickly take it away when done poorly.

And people who are new to an industry become the experts of tomorrow, so if they trust you more off the start then you build a self-reinforcing marketing channel. Whereas if you are not trusted you have to convince people to switch away from defaults after they already made their choice. And that is hard to do if they already passed you over once & your website is ugly.

And there is also the blunt straight talk feedback: "Your Products are bullshit."

I actually prefer the latter to the former because they don't insult your intellect by wrapping the insults in a passive-aggressive flowery packaging. (OK so I said a nice thing about him, so now I can REALLY insult him!!!)

Expecting Friction


One of the online issues that I think is rarely talked about is the issue of user friction. Media plays up the benefits of success but rarely highlights the cost of it. A popular game developer launched a hugely successful game at 99 cents & was devastated by his success:

I?m angry at a small percentage of customers who actively work towards harming its success. I?m angry at the customers who send me nasty emails or reviews, threatening me with ?telling Apple to remove it? or rating it 1 star with a ?should be cheaper than free? remark because after paying the ridiculously exorbitant 99c, they found it didn?t live up to expectations. The absolute worst is users who condescendingly ?try to help? by outlining every little thing they think is wrong with it.
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The anger, the sense of entitlement, and the overriding theme that I owe them something for daring to take up any of their time is sickening.
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I can see now why many companies provide rubbish support, and have a ?give us your money then piss off? attitude. They have no doubt learned the hard way how soul destroying taking pride in your products can be.

That is a big part of the reason I abandoned the ebook business model. I felt that if I kept the model much longer I was going to have to sacrifice the quality of the customer interaction & be more like the companies I grew to hate. Rather than living that way we move higher up and get a higher quality of customer. Another benefit of our current (or soon to be restored) model is that if people ask questions in a closed garden social setting almost nobody is comfortable acting like a troll. People generally won't write the stuff in a social setting that they would write in an email, especially if they are not fully anonymous and they know doing so is going to make them look like a jerk.

While we still have tons of things to fix, the first things we fixed were related to duplicate content (to simply avoid the pain) and some issues associated with the registration path. The ones that people are going to complain about most are generally the ones you need to fix first, because that ends up saving you time in the longrun.

But if you price too cheaply (but not at free) then it is hard to ignore any of the feedback, even when it is ugly. This is why you are better off having higher prices & only converting a small portion of your audience. The folks from MagneticCat left a good comment on the above blog post:

$0.99 is an unsustainable price point. Because, if you sell 1 million games, you make $700,000 BEFORE taxes. A nice amount of money, but you also get 1 million customers ? the amount of people living in a huge city ? that could potentially have some problems with your game. Maybe because their iPhone?s accelerometer is broken, or because their headphone jack is not working anymore, or because there is an actual bug in your game.

We are only at about a half-million registered users & it is hard (20+ hour work days) to keep up when anything breaks. I can't imagine what it would be like to have a million PAYING customers. I think I would be sitting in the fetal position somewhere. ;)

That said, I am excited to get our site re-launched again and miss the daily water cooler nature of our forums. And based on the emails I am getting every day, so do many of our customers. Sorry for the delay guys!

Status Update

We have Drupal 7 installed on both parts of the site. We have 3 days of bug fixing left and testing our membership software (which will also take a couple days). We may try to do some of it concurrently & test our membership software Sunday or Monday & hope to have a recurring test & a cancellation test done by Tuesday evening for a soft launch to past subscribers. If that goes well then we would hope to do a full launch before the end of next week.

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Source: http://www.seobook.com/relaunches-are-hard

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