Netflix, Gap and Overstock Show Biggest Declines in Customer Satisfaction

We just looked at the dollars, now let’s hear from the customers who spent their holiday dollars online. ForeSee has just released the results of their Holiday E-Retail Satisfaction Index and overall, it’s looking good. They ranked the Top 40 E-Retailers and came up with an average index number of 79. 80 is considered excellent. [...]

Source: http://www.marketingpilgrim.com/2011/12/netflix-gap-and-overstock-show-biggest-declines-in-customer-satisfaction.html

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