Negative Reviews? Think Like Twitter

One of Twitter’s most effective applications for business is its use as a customer service channel. People are already complaining publicly on Twitter, so responding via Twitter shows your disgruntled customer – and the world – how helpful you are. So why don’t businesses take advantage of responding to complaints and negative reviews on their [...]

Source: http://www.getelastic.com/negative-reviews-think-like-twitter/

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