If your business has a web presence, then your customers expect a certain level of online service ? but are you alienating customers by failing to respond on Twitter or to blog post comments, forum posts, emails, or other online communicatio...

Source: http://feedproxy.google.com/~r/sewblog/~3/yPgDuTdi_L8/Online-Reputation-5-Ways-Youre-Offending-Online-Customers
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