How Consumers Respond to Bad Customer Service [Infographic]

We’re all aware of the importance of keeping customers happy. It costs significantly more to acquire a customer than keep one. This isn’t just about re-marketing to existing customers, but about delivering over-the-top service throughout the customer relationship. Though the percentage of survey respondents who turn to social media to complain is less than who [...]

Source: http://www.getelastic.com/how-consumers-respond-to-bad-customer-service-infographic/

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