Study Shows Social Media Slowly Replacing Face-to-Face Customer Interaction

IBM sat down to talk one-on-one with 1,700 CEO’s in 64 countries to discuss changes in how they do business. First, let’s marvel at the logistics behind that. All those busy people. All those languages. All that data. Seriously, I don’t think we appreciate the effort that goes into these things. Now, let’s move on [...]

Source: http://www.marketingpilgrim.com/2012/05/study-shows-social-media-slowly-replacing-face-to-face-customer-interaction.html

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