A Positive Customer Experience Leads to Customer Loyalty

A happy customer is a loyal customer. You probably already know that, but did you know that 89% of consumers who had a negative experience with a company switched to a competitor? What that means is you can’t afford to make any mistakes when you’re dealing with customers online. Look at this section from a [...]

Source: http://www.marketingpilgrim.com/2012/04/a-positive-customer-experience-leads-to-customer-loyalty.html

more info here more info here more info here more info here more info here more info here more info here