Survey Says Social Customer Service is Popular but Messy

There’s nothing like the spirit of competition to make a company jump on a new bandwagon. This time around it’s social media as a customer service channel. Today we’re looking at the results of a survey by two companies, thinkJar and Sword Ciboodle. First off, we must stop to appreciate how totally cool those names [...]

Source: http://www.marketingpilgrim.com/2012/05/survey-says-social-customer-service-is-popular-but-messy.html

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